Billing, Cancellation and Refunds
Draft — not legal advice — pending review by a lawyer. This page describes how the product works today; the reviewed text will replace it before the service is sold.
Monthly, cancel any time. How paid plans are charged, how VAT and invoices work, how to cancel in two clicks, and when you get your money back.
On this page
What you pay for
- The free tier costs nothing and needs no card.
- Pro is a monthly subscription to the whole course. Its price is shown on the pricing page and on your Plan and billing page before you pay; it is currently a price under test.
- Flight schools pay per student seat per month, or on terms agreed with us.
Prices, VAT and invoices
You see the full price before paying. VAT or other sales tax is calculated by our payment provider from your billing address and added where it applies; a business can give its VAT number for the invoice. The seller is Readback Labs SRL (VAT number [VAT number to be confirmed]). Payments are processed by Stripe: card details are entered on Stripe's page and never reach us. Receipts and invoices come by e-mail from Stripe and are available at any time from “Payment method and invoices” in your account.
Renewal
- A subscription renews automatically each month on the date you started it, until you cancel.
- Your renewal date is always shown on the Plan and billing page.
- If the price changes, we tell you by e-mail before the renewal it would first apply to, and you can cancel before then. A change never applies to a period already paid.
Cancellation
- Cancel at any time from Plan and billing: confirm, press “Cancel subscription”, done. No call, no e-mail, no retention offer in the way.
- You keep full access until the end of the period you paid for, and nothing more is charged.
- You can undo the cancellation until that date.
- Deleting your account cancels the subscription immediately.
Refunds and your right of withdrawal
If you are a consumer in the EU, you have a right to withdraw from a new subscription within 14 days. Draft policy, for legal review: if you withdraw within 14 days of your first payment, we refund that payment in full, on request through the contact form. Later monthly payments are not refunded when you cancel, because access continues to the end of the paid month.
If we end a paid plan for a reason that is not your breach of the terms, we refund the unused part. Nothing here limits your statutory rights.
Failed payments
If a renewal payment fails, Stripe retries it for a limited time and e-mails you; you keep access meanwhile. If it still fails, the plan ends and the free tier remains. Your training record is never deleted because of a failed payment.
Flight schools and organisations
An owner or admin buys, changes and cancels the organisation's plan from the organisation's billing page. Seats cover students; instructors and admins are free. Invoices go to the organisation. For custom terms, use the contact form.